TCID PLLC (“we,” “us,” or “our”) operates the website https://carrolltondentalgroup.com (the “Website”). This Privacy Policy explains how we collect, use, and protect information submitted through the Website.

1. Practice Information

Legal Entity: TCID PLLC
Address: 1628 W. Hebron Pkwy, Suite 108, Carrollton, TX 75010
Contact: For questions about this Privacy Policy, please contact us through the Contact Us page on the Website or by phone.

2. Information We Collect

We may collect information you voluntarily submit through the Website, including:

• Name
• Email address
• Phone number
• Appointment request details
• Insurance-related information
• Information you choose to include about dental concerns or symptoms
• Newsletter or promotional opt-in information

Submission of information through the Website is voluntary.

Information may be collected through website forms, online scheduling tools, chat features, or third-party platforms integrated with the Website.

3. How We Use Information

We use information collected through the Website to:

• Respond to inquiries and appointment requests

• Schedule and manage dental visits

• Communicate about services, promotions, or newsletters (if you opt in)

• Improve website performance and marketing effectiveness

• Comply with legal or regulatory obligations

4. Third-Party Services and Integrations

The Website may integrate with or link to third-party services, including but not limited to:

• Dental Intelligence / Modento (online scheduling, forms, and chat tools)

• Google Analytics (website analytics)

• Google Ads (advertising and conversion tracking)

• Facebook / Meta platforms (messaging and advertising tools)

• Google Business Profile (practice listing and appointment links)

These third parties may collect information according to their own privacy policies. We do not control their data practices and encourage you to review their policies directly. Inclusion of third-party links or integrations does not constitute endorsement.

5. Online Payments

We offer online payment options through third-party platforms such as Dental Intelligence. Payment information is processed directly by the payment provider and is not stored on the Website.

6. Cookies and Tracking Technologies

The Website uses limited tracking technologies primarily for analytics and advertising performance measurement. We may use cookies or similar technologies to:

• Analyze website traffic

• Measure advertising effectiveness

• Improve website functionality

Cookie practices may change without prior notice.

7. No Guarantee of HIPAA Security for Website Communications

Important:
The Website is not intended for the transmission of sensitive or emergency medical information.

• Communications submitted through the Website (including forms, chat, or third-party messaging platforms such as social media) are not guaranteed to be HIPAA-secure.

• Submitting information through the Website does not create a doctor-patient relationship.

• For sensitive, urgent, or private health matters, we encourage you to call our office directly.

Once you become a patient, protected health information may be handled in accordance with applicable healthcare privacy laws through appropriate clinical systems.

8. Information Sharing

We may share information with trusted third parties only as necessary to:

• Provide scheduling, communication, or analytics services
• Operate and improve the Website
• Comply with legal obligations

9. Data Security

We take reasonable administrative and technical steps to protect information submitted through the Website. However, no website or electronic transmission can be guaranteed to be completely secure.

10. Geographic Scope

Our services are intended primarily for patients located in Texas. This Website is not specifically directed toward residents of other states.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact

If you have questions about this Privacy Policy, please contact us through the Contact Us page on the Website or by phone.